Cancellation policy.

This policy applies to every paid relationship with PortX Technologies Ltd., including discovery sprints, pilots, production engagements, advisory retainers, product subscriptions, and one-off orders processed through this website or our payment processor.

You may cancel at any time by writing to info@portxtechnologies.com. The effect of cancellation depends on the type of engagement:

• Before work begins. If no work has yet been performed, cancellation takes effect immediately and any deposit is refunded under our refund policy.
• During a discovery or pilot. You may cancel on seven (7) days' written notice. Fees become payable for work performed and costs reasonably incurred up to the effective date.
• During a production engagement. Either party may cancel on thirty (30) days' written notice, unless the statement of work specifies otherwise. Work in progress is completed to a clean handover state and invoiced accordingly.
• Retainers and subscriptions. You may cancel effective at the end of the current billing period. We will not charge for subsequent periods once cancellation is confirmed.

PortX may pause or cancel an engagement for any of the following reasons, with as much notice as is reasonable in the circumstances:

• non-payment of an undisputed invoice after written reminder;
• breach of the engagement terms or these policies that has not been remedied within fourteen (14) days of notice;
• conduct by the client or its representatives that is unlawful, abusive, or that places our staff or systems at risk;
• changes to applicable law or regulation that make continuation of the engagement unlawful or commercially unviable.

Where PortX cancels for reasons other than client breach, the client will be invoiced only for work performed and costs reasonably incurred to the effective date.

On cancellation, the following applies:

• all outstanding fees for work performed up to the effective date become immediately due;
• deliverables completed and paid for are handed over in a clean, documented state;
• access to PortX-hosted environments, repositories, and communication channels is wound down on an agreed timeline;
• confidentiality, intellectual property, and limitation of liability terms survive cancellation.

For payments made through the website that are not yet linked to a delivered deliverable, you may request cancellation within seven (7) days of payment for a full refund, in accordance with our refund policy. After that period, the cancellation rules above apply.

Neither party is liable for failure to perform where that failure is caused by events outside its reasonable control, including natural disasters, pandemics, civil unrest, regulatory intervention, or sustained third-party platform outages. The parties will discuss in good faith how to adjust or, if necessary, cancel the engagement.

To cancel, send an email to info@portxtechnologies.com with the subject line "Cancellation" and include:

• your full name and organisation;
• the engagement, subscription, or order being cancelled;
• the requested effective date of cancellation;
• a short reason, where you are willing to share one.

We will acknowledge cancellation requests within two (2) working days and confirm the effective date in writing.

This policy operates alongside, and does not limit, any non-waivable rights you may hold under the Federal Competition and Consumer Protection Act or other applicable law in your jurisdiction.